to initiate a return, please visit our returns portal:
16 day return policy:
ace&jig will refund any u.s. purchase sent back within 16 of the order ship date. all items must be unworn, unwashed and in original packaging with original tags attached. returns must be postmarked within 5 days of receipt of your return authorization email.
a flat rate of $10 will be deducted from your refund to cover the cost of return shipping. returns will be processed within one week of receipt in our warehouse.
if you prefer to return via another shipping carrier, our return address is:
lorry industries, attn: ace&jig returns
95 walsh way, bldg.1 denton, md 21629
final sale items: all items marked final sale are not eligible for returns. purchases made with a discount of 20% off or more are also final sale, no returns allowed.
exchanges: we are only able to accommodate size exchanges that are equal in value at this time, based on product availability.
as always, if you have any questions about your return, please feel free to contact us at email@example.com.
at this time we do not provide shipping labels, and the customer is responsible for all shipping and duties on International returns. please reach out to firstname.lastname@example.org if you would like to initiate an International return.
please note: ace&jig is not responsible for any parcel that may be lost or damaged during shipment back to our warehouse. shipping costs will be refunded if the received item is defective. we reserve the right to deny refunds if the returned items do not meet our return policy requirements.